Terms and conditions
SHIPPING
Worldwide shipping.
The shipping is made by registered CTT with tracking number.
- Normal shipping time from Europe to the States and Canada is about 15-20 working days. - Australian and Asian buyers will need to be a bit more patient, shipping takes up to 40 days. - Shipping within Europe usually takes 5-15 working days.
I take a big effort to make sure your package arrives safe. All products are properly accommodated and packaged.
If you would like to upgrade shipping to a different or faster method please contact me so we can make arrangements.
Sometimes packets can be stopped at customs. I can NOT be responsible for customs fees or taxes; your Country is free to make citizens pay fees on imported items, according to the local law.
Unfortunately, I cannot take responsibility for items lost or damaged during the shipping process.
RETURNS
You have 15 calendar days to return an item from the date you received it.
Your item must be in original condition and in the same jewel box that has been sent with it.
Your item needs to have the receipt or proof of purchase.
REFUNDS
Once I receive your item, I will inspect it and notify you that I have received your returned item.
If your return is approved, I will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you received a refund, the cost of return shipping will be deducted from your refund.
LEGAL INFORMATION
All Prices include VAT at the current tax rate in Portugal (23%).
Maria Leonor Franco Silva
NIF 181511770
Titulo de Actividade nº L260012
The articles are legally marked, when applicable (namely articles in sterling silver above 2,0g).
In case of doubt about the authenticity of the marks, use, for verification purposes, the services of Contrastarias (INCM)- Here
Daily Quotes of gold, silver, platinum and palladium, in accordance with provisions of Article 63 (1) (a) and (2) - Bank of Portugal
Daily quotation of gold and silver [Artº 64 of Decree-Law nº 120/2017 of September 15 - ]AORP